JMM_0062 - DBJ

A Message from Dr. David Jacobson, CEO

Dear colleagues,

When President George H.W. Bush signed the proclamation declaring March 30th National Doctors Day in 1991, it was years into the fight against another terrible virus, HIV/AIDS, which had devastated communities around our city and our country. Today, the COVID-19 pandemic we face is as dangerous as anything we have dealt with before, and once again doctors and healthcare workers are on the front lines. Just by going to work and treating others, you put yourselves at risk. Yet, all of you - our doctors, nurses and the entire healthcare team continue to work tirelessly, displaying professionalism and courage.

Meanwhile, our patients—the members we serve, who depend on our health centers, have been shocked by both the medical and economic impacts of this virus. They remain resilient and strong in the face of this struggle, and we need to continue to be strong for them. Now, more than ever, our members are in need of the services we provide. Your dedication and determination, your concern and care, your strength and service gives them hope.

One doctor in the middle of both crises, who grew up in Brooklyn, is Dr. Anthony Fauci. I recently read his personal motto: “Always strive for excellence.”

When I think about all of you and the work we do together including the everyday achievements you provide, excellence is exactly what I see.

Every year, we celebrate healthcare providers knowing that when terrifying moments like this come, in our own lives, and in the life of our country—you will be there to serve and comfort and heal. I speak for everyone when I say thank you.

In short, you, the Employee Benefits Fund providers—are all heroes.

Thank you for everything you are doing now, and will do in the weeks to come, to help our community heal.

As a nation, as a city and as a team, we will get through this, together.

Stay safe,

Dr. David Jacobson

Dr. Robert Greenspan, CEO

A Message from Dr. Robert H. Greenspan, retired CEO
Welcome to the New York Hotel Trades Council and Hotel Association of New York City, Inc. Employee Benefit Funds. The Funds have a proud history of over 60 years of continuous service to our Members. We are excited to have you as part of our team.  You are here because we believe you can contribute both to the achievement of our goals and to the bottom line of success, and you share our commitment to providing world class benefits in an environment characterized by excellent customer service.

The Funds are committed to distinctive quality and unparalleled customer service in all aspects of our business.   As part of this organization, I hope you will discover that the pursuit of excellence is truly a rewarding aspect of your career.  The success of The Funds is dependent upon our operation as a unified team.   We have to earn the trust and respect of our Members every day.  We offer services, and services are provided by people.  There are no magic formulas, only hard work and dedication.   Our success is guaranteed by creative, productive employees who are empowered to make decisions that will further The Funds’ mission to provide the best possible service.  Your job, every job, is essential to fulfilling our mission every day to Members who trust and respect us.  It is the desire of The Funds’ management, from top to bottom, to have every employee succeed in their job and assist in achieving our goals.

Our responsibility at The Funds is to provide high quality employee benefits to the hotel industry. But it is not enough to just provide high quality benefits, our Members must perceive the benefits as high quality if we are to succeed.

In order for the benefits to be perceived as high quality, they must be delivered in a manner characterized by excellent customer service. That is where you make the difference.

I envision a system in which those who provide the benefits can boast about their work, and those who receive the benefits can feel total trust, confidence and comfort in the benefits they are receiving.

Once again, I welcome you to The Funds family. Thank you for your confidence in us and I look forward to your contribution.

Sincerely,

Dr. Robert Greenspan, retired CEO

 

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