A Message from Dr. Robert H. Greenspan, CEO
Welcome to the New York Hotel Trades Council and Hotel Association of New York City, Inc. Employee Benefit Funds. The Funds have a proud history of over 60 years of continuous service to our Members. We are excited to have you as part of our team. You are here because we believe you can contribute both to the achievement of our goals and to the bottom line of success, and you share our commitment to providing world class benefits in an environment characterized by excellent customer service.
The Funds are committed to distinctive quality and unparalleled customer service in all aspects of our business. As part of this organization, I hope you will discover that the pursuit of excellence is truly a rewarding aspect of your career. The success of The Funds is dependent upon our operation as a unified team. We have to earn the trust and respect of our Members every day. We offer services, and services are provided by people. There are no magic formulas, only hard work and dedication. Our success is guaranteed by creative, productive employees who are empowered to make decisions that will further The Funds’ mission to provide the best possible service. Your job, every job, is essential to fulfilling our mission every day to Members who trust and respect us. It is the desire of The Funds’ management, from top to bottom, to have every employee succeed in their job and assist in achieving our goals.
Our responsibility at The Funds is to provide high quality employee benefits to the hotel industry. But it is not enough to just provide high quality benefits, our Members must perceive the benefits as high quality if we are to succeed.
In order for the benefits to be perceived as high quality, they must be delivered in a manner characterized by excellent customer service. That is where you make the difference.
I envision a system in which those who provide the benefits can boast about their work, and those who receive the benefits can feel total trust, confidence and comfort in the benefits they are receiving.
Once again, I welcome you to The Funds family. Thank you for your confidence in us and I look forward to your contribution.
Dr. Robert Greenspan, CEO