Health Alerts

During this outbreak of COVID-19 Novel Coronavirus, we at the Health Centers are working hard to ensure that we can deliver you the safest possible care. Health Alerts is your homepage to find the most up-to-date information regarding our Health Centers, Dental Centers, and Pharmacy.

Change in Hours

Change in Hours

Important updates about Health Center, Dental Center, and Pharmacy Hours

Pharmacy Updates

Pharmacy Updates

Important updates about prescription refills and more from our Pharmacy

Health Center Updates

Health Center Updates

Important information about your upcoming medical appointments

Dental Center Updates

Dental Center Updates

Important information on your dental appointments and what emergency items are being treated in the centers

MHAP Updates

MHAP Updates

Important information on MHAP appointments and support

General Updates

General Updates

Important information on how our medical staff is confronting the COVID-19 Coronavirus

Change In Hours

To reduce exposure to COVID-19, we are reducing our hours of operation at all sites. Health Center and Pharmacy hours of operation will be:

  • Monday - Friday : Health Centers and Pharmacies open 9:00am to 5:00pm.
  • Saturday : Midtown and Queens Pharmacies open 9:00am to 5:00pm.
  • Sunday : All Pharmacies and Health Centers closed.

MHAP remains available by phone from 7:30am to 7:00pm Monday-Friday for confidential consultations.

Pharmacy Updates

In an effort to limit your exposure to the COVID-19 Coronavirus, we wish to reduce the amount of time you spend in our waiting areas. To accomplish this goal, we are offering 3 ways for you to request your medication refills prior to coming in to the pharmacy:

  • Online via our RefillPro app.
  • Online via the HappyHealthyMe patient portal.
  • Over the phone via our automated refill system:
    • Brooklyn – 718-858-7201
    • Harlem – 646-981-9400
    • Queens – 718-361-5105
    • Midtown – 212-247-7760

Health Center Updates

In order to limit the potential of exposure and reduce the spread of COVID-19, we ask that you please call ahead for ALL appointments. At this time, some of our services may be available over telephone. Please ask one of our Patient Experience Advocates for more information.

  • 1-(833) FUNDS-RU (386-3778)

Our Health Centers are able to process the following requests without the need for you to come in to see a provider:

  • Review of laboratory test results – HappyHealthyMe patient portal will allow you to view these results.
  • Prescription refill requests - HappyHealthyMe patient portal or our RefillPro app will allow you to request refills of your medications.

Special Phone Number to Call to speak to a Health Center nurse during business hours regarding COVID-19 Corona Virus:

  • Brooklyn Health Center:  (718) 858-7200 (x2925)
  • Harlem Health Center:  (212) 923-2525 (x7459)
  • Midtown Health Center:  (212) 586-1550 (x5226)
  • Queens Health Center:  (718) 361-5100 (x3888)

For weekend and after hours questions regarding COVID-19 Corona Virus please dial the Empire Nurse hotline at 1-877-825-5276

If you are currently under isolation with COVID-19 please follow these guidelines to manage your illness and reduce the potential spread.

Dental Center Updates

To limit the potential of exposure to the COVID-19 Coronavirus, the Dental department is postponing all non-urgent visits such as cleanings and routine x-rays. Please call us if you have an urgent need such as:

  • Bleeding that doesn’t stop
  • Painful swelling in or around your mouth
  • Pain in a tooth, teeth or jaw bone
  • Gum infection with pain or swelling
  • After surgery treatment such as stitch removal or dressing change
  • Broken or knocked out tooth
  • Denture adjustment for people receiving radiation or other treatment for cancer

Dental Center contact information:

  • 1-(833) FUNDS-RU (386-3778)

MHAP Updates

This is a challenging and vulnerable time for everyone. We are experiencing high levels of stress and anxiety as we navigate the new normal. COVID-19 has changed the structure of how we live and work. We go home and hear how “heroic” we are for facing each day and exposing ourselves to a threat that we cannot see, feel or sense. Many do not feel heroic. We may feel scared of contracting the virus or bringing illness home to our families. Many of us feel overwhelmed, taking care of children, elderly family members or disabled relatives in addition to the emotionally and physically draining personal situations we face.

Social distancing is isolating, but it doesn’t mean you’re alone. MHAP is here to provide support should you need it. There are counselors available from 7:30am to 7pm Monday-Friday for confidential consultations.

Please contact MHAP at 212-237-3037.

Other helpful resources are listed below:

  • NYC Well COVID-19 Emotional Support Line:  1-844-863-9314   - 8am-10pm 7 days per week
  • NYC Well general mental health helpline: 1-888-NYC-WELL – 24/7

Substance Use support for patients:

  • 24/7 HOPEline: Call 1-877-8-HOPENY | Text 467369 – this service is OASAS-run. Can connect patient with remote services

General Updates

We are actively monitoring the COVID-19 Coronavirus outbreak and working hard to respond to the evolving situation while maintaining essential services to our membership.

On April 17 Governor Cuomo signed an executive order that all people in New York are required to wear a mask or a face covering when out in public and in situations where social distancing cannot be maintained.

For the protection of yourself and our staff, we require that you wear a face covering while in our Health Centers at all times.

Testing for the COVID-19 Coronavirus is now available at Health Center locations, but is limited to clinically relevant cases. We will actively assess patients for the need for testing based on the CDC Guidelines as well as testing availability.

Travelers are advised to avoid non-essential travel.  Click here for information regarding the spread of COVID-19.

Individuals are advised to:

  • Avoid close contact with individuals who are sick
  • Stay home if sick unless you must seek medical care
  • Cough and sneeze with tissue
  • Clean frequently touched surfaces daily using household detergent and water
  • Wash hands often with soap and water for 20 seconds after using the bathroom, before eating, blowing your nose, coughing, or sneezing

If you believe that you may have been exposed to COVID-19 , or have had close contact to an individual who has been tested positive for COVID-19, and have cough, fever, or shortness of breath call your Center and tell them of your concern. You will be advised about next steps to take.

If advised to stay home:

  • Stay in the home unless you require medical attention and stay away from others in your household.
  • Sick individuals should use a separate bedroom where they can recover without sharing immediate space with others.
  • Have adequate access to food and other necessities.
  • The patient and other household members have access to appropriate, recommended personal protective equipment (at a minimum, gloves and facemask) and are capable of adhering to precautions recommended as part of home care or isolation (e.g., respiratory hygiene and cough etiquette, hand hygiene);
  • Avoid sharing a household with members who may be at increased risk of complications from 2019-nCoV infection (.e.g., people >65 years old, young children, pregnant women, people who are immunocompromised or who have chronic heart, lung, or kidney conditions).

COVID-19 factsheet (English)

COVID-19 factsheet (Spanish)

COVID-19 Prevention Symptoms

Travel Triage Poster

Steps to help prevent the spread of COVID-19 if you are sick